COVID-19 Update

Contact Hamilton is here for you during the COVID-19 pandemic.

For more information on the COVID-19 pandemic and resources available to you, please visit your program home page.

Our Commitment to Diversity and Anti-Racism

Contact Hamilton welcomes you.  Here, you are safe.  We will listen and learn from you. 

We promise you respect and understanding.

We know that many people we work with experience ongoing injustices.

We are actively learning about racism and the ways it impacts people. 

We value when you let us know how we are doing.

Contact Hamilton Board of Directors Statement Regarding Anti-Racism

Child and Youth Services System Committee Statement Regarding Anti-Black Racism

About Us

Contact Hamilton for Children’s and Developmental Services administers 3 programs:

  • Children and Youth Services
  • Developmental Services Ontario Hamilton Niagara Region (DSO HNR)
  • Passport Funding Program, Hamilton-Niagara

Children and Youth Services

Our Children and Youth Services program helps children, youth, and their caregivers in the following ways:

  • Connect to the mental health, FASD and/or developmental services that they need. (Access Program)
  • We help children and youth aged birth to school exit who have multiple and complex needs, and their caregivers, coordinate their multiple services. (Coordinated Service Planning)
  • We help families of children and youth with FASD (fetal alcohol spectrum disorder) or possible FASD access services in the community. We work closely with the Hamilton FASD Collaborative, and help families get connected to the services that they provide: case conferencing, training/education, and caregiver support.  (FASD Service)

DSO HNR Services

Our DSO HNR program helps people aged 16+ years with a developmental disability looking for adult developmental services, in the following ways:

  • We confirm a person’s eligibility for adult developmental services that are funded by the Ministry of Children, Community and Social Services
  • We help eligible people apply for adult developmental services by completing the provincial Developmental Services application
  • For people aged 18+ years, we make referrals to adult developmental services

For more information, please visit

Passport Funding Program, Hamilton-Niagara

Our Passport Funding Program provides funding to adults with a confirmed developmental disability for community participation supports, respite and skill development.  Referrals come through the DSO.  If you are interested in applying for Passport funding, please connect with the DSO. 

Vision and Mission

Our Vision
Thriving children and youth, empowered adults, strong families, inclusive communities.

Our Mission
To enhance quality of life by providing access to information and available services and supports

Service Principles and Values
Contact Hamilton is a values and principles-based organization and strives to adhere to these through its work and conduct.

To this end, Contact Hamilton’s central I.D.E.A. is:

Contact Hamilton board, staff and volunteers will be trustworthy, honest, responsible and will treat people with dignity and respect

Contact Hamilton board, staff and volunteers will be inclusive, fair, equitable, welcoming and provide a safe place to request and receive service

Contact Hamilton board, staff and volunteers will act with compassion, patience and will provide support and guidance

Contact Hamilton board, staff and volunteers will be transparent, responsive and strive for service excellence

Board of Directors

Joanne Bergin


Joanne lives in Niagara and works at Joseph Brant Hospital in Burlington as a Project Manager in Information Technology. Joanne is a family member and represents lived experience.

Michael Lawlor


Michael lives in Hamilton and is a school administrator with the Hamilton-Wentworth Catholic District School Board. He has undergraduate degrees from McMaster and Brock Universities and a Master of Education degree from the University of Toronto. Michael is particularly passionate about the wellbeing of youth and is a regular liaison between adolescents and Contact Hamilton.

Ella Benedetti


Ella lives in Hamilton and is a Life Redesign Coach with CONNECT Hamilton. She just completed a master’s degree in Criminology at the University of Toronto and will be pursuing a law degree in September 2020. She is passionate about supporting children and families and improving their access to, and treatment within the legal system. Ella is a family member and represents lived experience.

Dino Di Marcantonio


Dino lives in Hamilton and works for Goodness Me! natural food market as Director of Category Management and Supply Chain. He has over three decades of retail and food experience and has sat on four other boards and committees that have helped families with lived experience.
Dino lives in Hamilton and works for Goodness Me! natural food market as Director of Category Management and Supply Chain. He has over three decades of retail and food experience and has sat on four other boards and committees that have helped families with lived experience.

Aurelie Dimandja


Aurelie lives in Stoney Creek. She is an Occupational Therapist Assistant/ Physiotherapist Assistant at the Brant Community Healthcare System.

Crystal Donak


Crystal has lived experience through family members. She lives in Hamilton and works with entrepreneurs, businesses and not-for profits to grow by relationship building using digital media. She has a business degree and is a Master of Communications (Candidate).

BreAnne Dorion


BreAnne lives in Caledonia and works as a counsellor for a women's shelter while completing her undergraduate degree in Social Work with a minor in Indigenous studies at Wilfrid Laurier University. BreAnne has worked within children's mental health for the past 20 years.

Kieu Duong


Kieu lives in Hamilton and is the Chief Financial Officer for Associated Paving and Materials.

Contact Hamilton is governed by a voluntary board of directors, operating under a policy governance model. Board meetings occur monthly and are open to the public to observe.

For further information about the meeting dates or to enquire about attending a meeting, please call Dayna Setzkorn at 905-522-3304 ext. 229 or 1-877-376-4674.

If you are interested in becoming a board member, please click here for more information and complete the application package.

Board Strategic Priorities

In 2017 and 2018, the Board of Directors undertook a review of the organization's Vision, Mission and Service Values and Principles. To support this process, they engaged stakeholders (consumers, families, staff, agency partners and funders). Revisions were made to the Vision, Mission and Service Principles and new Board Priorities were identified.

Governance Priorities

  1. To be a well informed Board
  2. To be a well governed Board
  3. To be a collaborative Board

Last Revised October 13th, 2020

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How to Reach Us:
140 King Street East, Suite 4
Hamilton, ON, L8N 1B2
Phone: 905-570-8888